Frequently Asked Questions
Everything you need to know about your professional beauty supply orders.
What is the standard shipping time for professional equipment?
Most professional equipment and supplies ship within 2-3 business days. Large furniture items may require freight shipping and typically arrive within 7-10 business days depending on your location.
Do you offer wholesale pricing for licensed professionals?
Yes, Universal Companies provides exclusive wholesale pricing for licensed estheticians, massage therapists, and spa owners. Please ensure you are logged into your professional account to view these rates.
What is your return policy for skincare products?
Unopened skincare and consumable products can be returned within 30 days of purchase. For hygiene reasons, we cannot accept returns on opened or used beauty products unless they are found to be defective.
Are your products cruelty-free and sustainably sourced?
We curate a wide range of brands that prioritize ethical sourcing and cruelty-free testing. You can filter our catalog by 'Organic,' 'Vegan,' or 'Cruelty-Free' to find products that align with your spa's values.
How can I track my recent supply order?
Once your order has dispatched, you will receive a confirmation email containing a tracking link. You can also monitor your order status directly through the 'Order History' section of your account dashboard.
Do you provide technical support for spa equipment?
Absolutely. Our dedicated technical support team is available to assist with equipment setup, troubleshooting, and warranty claims to ensure your business operations remain seamless.