Returns & Exchanges

At Universal Companies, we stand behind the quality of our professional beauty supplies and equipment. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a refund or store credit.

1

Initiate Your Request

Log into your account portal or contact our customer service team to request a Return Authorization (RA) number for your order.

2

Prepare the Package

Carefully pack the unused items in their original packaging, ensuring all seals are intact and the RA number is clearly marked on the outside of the box.

3

Ship to Warehouse

Send your return via a trackable shipping method to our distribution center; please note that hazardous materials and heavy equipment may require specific freight handling.

4

Inspection and Refund

Once our quality control team inspects the returned products, we will process your refund or credit to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing